These General Terms and Conditions shall apply to all orders made via the web shop at www.forgedinhell.net. Forged in Hell offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions and policies stated here.
Please read these Terms and Conditions carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Where we ship to
Deliveries are only possible within England, Scotland, Wales and Northern Ireland.
Prices and Shipping Costs
The prices indicated in the web shop at the time of order shall be applicable. You can get a quick shipping cost estimate by putting the items in your cart and opening View Cart page.
Delivery and Time of Delivery
We typically ship out orders within 3-5 business days of your order being placed. If you purchased concert tickets, they may be sent to you up to 7 days before the event. We use Royal Mail Signed For service for all deliveries.
Right of revocation
You have the right to revoke your order without providing grounds within 14 days. The revocation period starts to run from the date on which you have taken delivery of the goods. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
The right of revocation does not apply to the following agreements:
for the delivery of audio recordings (eg. CDs) in a sealed package if the seal was removed after delivery;
for the delivery of concert tickets;
To start a return, you must contact us first. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method in most cases. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Due to the nature of our business, refunds will not include the delivery fees, unless the item you received is defective, damaged or if you receive the wrong item, in which case you won't incur any additional shipping charges.
Personal information we collect
When you make a purchase or attempt to make a purchase through our online store, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We use the information that we collect to fulfil orders placed through the site and to communicate with you about your orders.
Sharing your personal information
We do not share your Personal Information with any third parties and we never sell your personal information to any third parties for marketing, advertising, or any other purpose. We may disclose your Personal Information when we have a legal obligation to do so, for example to respond to law enforcement requests or orders.
You have the right to access Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
When you place an order through our website, we will maintain your order information for our records.
If you have questions about your order or any general questions or queries, please contact us by e-mail at firstname.lastname@example.org
TERMS & CONDITIONS
SHIPPING & DELIVERY
RETURNS & CANCELLATIONS